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Refunding of concert tickets

Updated: 12.8.

Read updated information and instructions to exchanging and refunding tickets.

We will announce any changes and updates as the situation progresses, and we will actively keep up with the coronavirus situation. 

Exchanging and refunding TPO concert tickets 

Customers who purchased tickets to cancelled concerts will be contacted.

Turku Philharmonic Orchestra offers its customers the chance to exchange purchased tickets for gift vouchers  or you can also request a refund for the cancelled concerts by 5.6.2020.

1. Exchange your tickets for a gift voucher 

Gift vouchers are valid for 12 months from the date of purchase. In order to exchange tickets, we need the customer’s name, the performance’s name and date, the venue and seat details and a mail address where we can mail your gift voucher. Please contact our customer service at kulttuuri.myynti@turku.fi or +358 (0)2 262 0333. We answer the phone on weekdays between 9 am and 3 pm. 

2. Request a refund

If you purchased your tickets at the Concert Hall, follow these instructions:

If you purchased your tickets at the Concert Hall and wish to be refunded the price of your tickets, please fill in the ticket refund form (in Finnish). The link will take you to the refund form and instructions for filling it. 

If you purchased your tickets at the Lippupiste online shop or a Lippupiste ticket outlet, follow these instructions:

You can apply for a refund of the ticket price via this link: https://web.lippu.fi/palautus/

You can also return tickets by mail, together with your contact details and bank account number, to the following address:
Lippupiste Oy / ‘Name of the event’ return
Kalevantie 2 (B building)
FI-33100 Tampere

Ticket outlets do not process returns at all for the time being. Due to the great number of returns, there may be delays in payment.

3. Cancelled interval refreshments

Have you purchased interval refreshments to cancelled concerts of Turku Philharmonic Orchestra? Please contact Konserttitalo Catering. 

Other concerts at the Concert Hall

The event organiser is responsible for the other concerts held at Turku Concert Hall. 

Request a refund

If you purchased your tickets at the Concert Hall, follow these instructions:

If you purchased your tickets at the Concert Hall and wish to be refunded the price of your tickets, please fill in the ticket refund form (in Finnish). The link will take you to the refund form and instructions for filling it. 

If you purchased your tickets at the Lippupiste online shop or a Lippupiste ticket outlet, follow these instructions:

You can apply for a refund of the ticket price via this link: https://web.lippu.fi/palautus/

You can also return tickets by mail, together with your contact details and bank account number, to the following address:
Lippupiste Oy / ‘Name of the event’ return
Kalevantie 2 (B building)
FI-33100 Tampere

Ticket outlets do not process returns at all for the time being. Due to the great number of returns, there may be delays in payment.

Have you purchased interval refreshments to cancelled Concert Hall concerts of other event organisers? Please contact Konserttitalo Catering. 

Customer service

You can contact Turku Concert Hall’s customer service by phone and e-mail. 

Telephone: Mon–Fri 9 am–3 pm
Tel. +358 (0)2 262 0333
kulttuuri.myynti@turku.fi

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